Terms & Conditions

1Who we are

plusn is a skincare business operating in Malaysia. We sell products through our website and through our official marketplace stores, including Shopee and TikTok Shop.

2Acceptance of these terms

By using our website, placing an order, or messaging us through our business channels, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

Additional terms from third-party platforms may also apply when you use those platforms, including Meta, Shopee, and TikTok Shop.

3Permitted use

You may use our website and messaging channels to:

• Browse products
• Ask questions
• Place or manage orders
• Request support
• Contact us about returns, exchanges, or product information

You agree not to:

• Use our channels for unlawful, abusive, defamatory, or fraudulent conduct
• Send spam, phishing attempts, malware, or automated bulk messages
• Attempt to gain unauthorised access to our systems, data, or accounts
• Impersonate another person or misrepresent your identity
• Use our name, branding, or content in a misleading way

We may limit or suspend access where we reasonably believe misuse has occurred.

4Messaging terms

When you contact us through WhatsApp, Instagram, Facebook, or Messenger:

• We may store the conversation to provide customer service and maintain continuity
• Replies may be provided by a human representative, an automated workflow, or a combination of both
• You may request to speak to a human where automated messaging is used
• Operational messages about orders, support, or account activity may still be sent even if you opt out of marketing
• Promotional messages are sent only where you have opted in or where otherwise permitted by law

Your use of WhatsApp, Instagram, Facebook, and Messenger is also subject to Meta's own terms and policies.

5Orders and contract formation

All orders are subject to availability and acceptance.

• A product listing is an invitation to purchase, not a binding offer by us
• Your order becomes binding only when we confirm it or dispatch the goods
• We may refuse or cancel an order where necessary, including for stock errors, pricing mistakes, suspected fraud, or platform restrictions
• If we cancel an order after payment is received, we will refund the affected amount

6Prices and payment

• Prices are shown in Malaysian Ringgit unless stated otherwise
• Prices may differ across plusn.co, Shopee, TikTok Shop, and other sales channels
• The price displayed on the platform where you complete checkout is the price that applies to that order
• Payment must be successfully authorised before an order is completed

We do not promise that every price or promotion will be identical across all channels.

7Delivery

We ship to the address provided at checkout or otherwise confirmed with us.

• Delivery times are estimates only
• Delays caused by couriers, customs, weather, or other external events are outside our direct control
• You are responsible for ensuring your delivery details are accurate
• Risk in the goods passes to you upon delivery, except where applicable law provides otherwise

8Returns, exchanges, and refunds

If you have an issue with an order, contact [email protected] or message us through the channel used for purchase as soon as possible.

General rules:

• Damaged, faulty, or incorrect items should be reported within 7 days of delivery where reasonably possible
• We may ask for photos, order details, or packaging information so we can assess the issue
• If the item is damaged, faulty, or incorrect, we will work with you on a replacement, exchange, or refund as appropriate
• For hygiene reasons, change-of-mind returns may be limited to unopened and unused items in original sealed packaging
• Orders placed through Shopee or TikTok Shop may need to follow that platform's own return and dispute process
• Refunds, where approved, are generally made to the original payment method unless the platform rules require otherwise

9Product information and skincare disclaimer

We try to ensure that product descriptions, ingredients, directions, images, and usage information are accurate. However:

• Product packaging and appearance may change from time to time
• Colours shown on screens may differ slightly from the actual item
• Skincare results vary between individuals

10Intellectual property

Unless otherwise stated, the content on plusn.co and our official channels, including text, images, graphics, branding, logos, videos, and designs, belongs to plusn or is used under licence.

You may not reproduce, republish, sell, modify, or commercially exploit our content without prior written permission, except where permitted by law.

If you submit a review, testimonial, or photo to us, you allow us to use it for our own marketing and customer communication purposes unless you ask us not to.

11Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and delete personal data. If you want your data removed, see our Data Deletion Instructions.

12Service availability

We do not guarantee that the website, messaging channels, or connected third-party services will always be available, uninterrupted, secure, or error-free. We may change, suspend, or discontinue parts of our service where reasonably necessary.

13Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential loss
• Our liability in relation to any order is limited to the amount paid for that order

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where applicable.

14Indemnity

You agree to indemnify and hold plusn harmless against claims, losses, or expenses arising from your misuse of our website, services, or messaging channels, or your breach of these terms, to the extent permitted by law.

15Changes to these terms

We may update these Terms and Conditions from time to time. The version published on the relevant page at the time of your order or use will apply unless the law requires otherwise. We will update the “Last updated” date when changes are made.

16Governing law

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from these terms or our services will be subject to the jurisdiction of the Malaysian courts, unless applicable consumer law requires otherwise.