welcome to the healthy skin club

Refund and Returns Policy

Not happy with your order? Here's exactly how we'll sort it out.

Last updated: 19 May 2024

At plusn.co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy to ensure your peace of mind.

Contact: [email protected]

1Returns

If you wish to return an item, please contact us within 7 days of receiving your order to initiate the return process. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

Returns are accepted for the following reasons:

Allergic reaction. If you experience a serious allergic reaction or skin sensitivity to any of our products, please contact us immediately. We take allergic reactions seriously and will issue a full refund within 7 days of receiving your returned item.
Damaged or defective products. If your product arrives damaged or defective, please contact us as soon as possible. We will gladly replace the damaged item with a new one at no additional cost to you.

2Exchanges

In the event that you receive a broken or defective product, we will accept returns for exchange only. You may exchange the item for the same product or choose an alternative product of equal value.

Please contact us to arrange the exchange process.

3Non-returnable items

Certain items are non-returnable and non-refundable, including:

Gift cards
Final sale items
Products that have been opened or used

One exception

Opened or used products can be returned if you experienced a skin allergy reaction. Just reach out to us and let us know what happened.

4Missing parcels

While we strive to ensure timely delivery of all orders, we are not responsible for lost or missing parcels once they have been shipped.

If your parcel goes missing in transit, please contact the shipping carrier to file a claim. If you need help finding your tracking details, message us and we'll dig them out for you.

5Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.

Marketplace orders

Orders placed through Shopee or TikTok Shop may need to follow that platform's own return and dispute process.

6Contact us

If you have any questions or concerns about our return and refund policy, please contact us at [email protected], or message us on the channel you ordered from.

You can also read our Terms & Conditions for the full rules that apply to orders and delivery.