Join our cool crew in e-commerce and keep up with the fast, fun pace of innovation!
Feel free to send us your resume at [email protected] or to know more details about our company.
1. E-commerce Assistant (Customer Service cum Logistics
We are seeking passionate and dedicated individuals to join our team as E-commerce Assistant. If you are committed to delivering excellent customer service and are excited about the skincare industry, we want to hear from you!
Key Responsibilities
● Identify Customer Needs: Proactively identify and assess customers’ needs to ensure satisfaction and improve service delivery.
● Handle Customer Inquiries: Respond to customer questions via phone, email, or online chat, providing accurate information and solutions.
● Process Customer Orders: Handle the processing of customer orders efficiently and accurately.
● Fulfill Customer Orders: Ensure customer orders are fulfilled correctly and maintain accurate stock balance.
● Resolve Customer Issues: Quickly and effectively address customer complaints and problems to ensure customer satisfaction.
● Maintain Customer Interaction Records: Keep detailed records of customer interactions, ensuring all communication is accurately documented.
● Provide Product and Service Information: Offer detailed information about company products and services to customers.
● Follow Up with Customers: Conduct follow-up communications to ensure that customer issues are resolved and that they are satisfied with the service.
● Collaborate with Other Departments: Work with other departments to resolve complex issues and improve customer service processes.
● Stay Informed: Keep up-to-date with product knowledge, company policies, and industry developments to provide informed responses to customers.
Qualifications
● Education: Minimum SPM or equivalent.
● Skills: Excellent communication skills in Mandarin and English, strong problem-solving
abilities, and proficiency in MS Office and customer service software.
● Personality: Extroverted, friendly, patient, and empathetic, with a passion for the beauty and health industry. Cat-lovers are a plus.
Benefits
● Competitive Pay: Attractive compensation package (basic + commission) based on experience and qualifications.
● Flexibility: Freely move between positions based on performance and desire.
● Employee Discounts: Special discounts on our products.
● Training and Development: Opportunities for continuous learning and professional
growth.
● Work Environment: A supportive and friendly work culture with regular team-building activities.
2. Creative Executive (Content Creator cum Graphic Designer)
Are you a creative and talented individual with a passion for design and content creation? Join our team as a Creative Executive and help us bring our brand vision to life!
Key Responsibilities
● Collaborate with Internal Team: Work with the marketing team to create marketing collaterals aligned with brand values, objectives, target audience preferences, and industry trends.
● Produce High-Quality Videos & Photos: Handle shooting, compiling footage, editing, and refining shoots to present the highest quality content.
● Manage Post-Production: Take charge of editing, graphics, special effects, and other post-production tasks.
● Brainstorming and Idea Scheming: Collaborate closely with content creators on creativity, storyboarding, and generating innovative ideas.
● Design Artworks: Create visual designs for marketing collaterals and visual merchandising for both print and digital publishing.
● Understand Social Media Trends: Stay updated on social media marketing trends and create engaging video content for platforms like Instagram and TikTok.
● Maintain Visual Identity: Contribute to maintaining a consistent visual identity across various projects.
● Additional Tasks: Undertake any additional tasks or projects assigned by superiors to contribute to overall marketing objectives.
Requirements
● Education: Bachelor’s Degree or Diploma in Digital, Creative, Graphics, or Multimedia Design.
● Experience: At least 1-2 years of experience in shooting video projects with cameras or phones.
● Skills:
○ Proficiency in photo & video shooting, designing, and editing using Adobe Premiere Pro, Final Cut, Photoshop, Illustrator, Canva, or other editing software.
○ Knowledge of After Effects and basic Premiere is a bonus.
○ Strong time management skills with the ability to prioritize tasks effectively.
○ Ability to work independently and as part of a team in a fast-paced environment.
○ Experience with short-form video content (Instagram, TikTok).
● Language Proficiency: Fluent in Mandarin and English. Knowledge of Malay is a plus.
● Personality: Extroverted, friendly, patient, and empathetic, with a passion for the beauty and health industry. Cat-lovers are a plus.
Benefits
● Competitive Pay: Attractive compensation package (basic + commission) based on experience and qualifications.
● Flexibility: Freely move between positions based on performance and desire.
● Employee Discounts: Special discounts on our products.
● Training and Development: Opportunities for continuous learning and professional growth.
● Work Environment: A supportive and friendly work culture with regular team-building activities.
3. Live Host cum Content Creator
We are looking for energetic and creative individuals to join our team as Live Host cum Content Creator. If you are passionate about engaging with audiences and promoting skincare products, we want to hear from you!
Key Responsibilities
● Conduct LIVE Streaming: Host live sessions on various online platforms (TikTok or Shopee) on a daily basis.
● Introduce and Promote Products: Showcase and demonstrate our products during live streaming sessions.
● Engage with Online Audiences: Interact with viewers, provide professional advice, and answer inquiries during live sessions.
● Encourage Product Adoption: Motivate audiences to try our products and make online purchases during live streams.
● Content Creation: Plan and execute short videos for platforms like TikTok.
● Organize Interactive Activities: Increase audience participation by hosting interactive activities, challenges, and giveaways during live sessions.
Requirements
● Experience: At least 1 year of experience in live hosting or content creation (Reels, Stories, Videos).
● Education: Majoring in media, advertising, marketing, or related fields.
● Skills: Strong communication and execution skills, excellent copywriting abilities.
● Personality: Extroverted, friendly, patient, and empathetic, with a passion for the beauty and health industry. Cat-lovers are a plus.
Benefits
● Competitive Pay: Attractive compensation package (basic + commission) based on experience and qualifications.
● Flexibility: Freely move between positions based on performance and desire.
● Employee Discounts: Special discounts on our products.
● Training and Development: Opportunities for continuous learning and professional growth.
● Work Environment: A supportive and friendly work culture with regular team-building activities.