Data Deletion Instructions

1How to request deletion

You can ask us to delete your personal data by using any of the following methods:

• Email [email protected] with the subject line Data Deletion Request
• Send us a message from the same WhatsApp number, Instagram account, or Facebook/Messenger account you previously used to contact us
• Contact us through our website and clearly state that you want your personal data deleted

To help us locate your records quickly, please include:

• Your full name
• Your phone number or email address used with us
• Your order number, if you have one
• The platform you used to contact or buy from us — for example WhatsApp, Instagram, Messenger, plusn.co, Shopee, or TikTok Shop

2Identity verification

Before deleting data, we may need to verify that the request is really from you. This helps protect customer data from unauthorised deletion or access.

Verification may include:

• Replying from the same email address or phone number previously used with us
• Confirming recent order details
• Confirming the relevant messaging account used to contact us

If we cannot verify identity, we may ask for additional information before proceeding.

3What we will delete

Once verified, we will delete or de-identify personal data we no longer need, which may include:

• Customer support conversation history
• Contact details stored in our systems
• Marketing consent records, except where a minimal suppression record must be kept to prevent further messaging
• Internal customer notes not required for legal, accounting, fraud-prevention, or dispute purposes

4What we may need to keep

We may retain limited information where required by law or where necessary to:

• Comply with accounting, tax, or legal obligations
• Complete an active refund, dispute, or fraud investigation
• Keep a record that you opted out of marketing, so we do not contact you again by mistake

Where we must keep data, we will keep only what is necessary for that purpose.

5Response timeline

We aim to acknowledge deletion requests promptly and complete verified requests within 21 days, unless a longer period is reasonably required because of legal obligations, an active dispute, or difficulty verifying identity.

If we need more time, we will tell you why.

6Meta platform related requests

If you contacted us through WhatsApp, Instagram, Facebook, or Messenger, we may have received your information through Meta services. We will delete the copy of your data that we control in our systems once your request is verified, subject to the limitations described above.

7Questions

If you have any questions about deletion, access, or correction of your personal data, email [email protected].

You can also review our Privacy Policy for more information about what we collect, why we collect it, and how long we keep it.