Frequently Asked Question
You can register to become a member on our website. Simply fill out some basic information and create an account.
Yes, we offer welcome gifts or coupons as a special benefit for joining our membership program.
Yes, we have a referral program. You can earn specific rewards or discounts by inviting friends to register as members.
Registered members enjoy exclusive offers and discounts, which will be communicated via email or messaging. Members also have access to a range of privileges, including special product discounts, birthday gifts, early access to new products, and limited edition items.
Membership points are accumulated based on the amount spent or participation in specific activities. You earn points with each purchase or by completing certain tasks.
Membership points generally have an expiration date, which will be detailed in our points policy.
Membership points can be redeemed for a variety of rewards or gifts, such as discount vouchers, free products, or exclusive experiences.
Using your membership points is simple. Just select the option to use points at checkout.
Membership level advancement is typically based on the accumulation of points or the amount spent. The more you accumulate, the higher your level.
Different membership levels offer different benefits, such as higher discounts, more generous birthday gifts, or faster point accumulation rates.
You can check your membership information and points balance by logging into your account on our website.
Product – Skin Related
+N products are designed to be suitable for all skin types. Their gentle formulation ensures that even sensitive skin can use them with confidence. However, as everyone’s skin reacts differently, we recommend performing a patch test on your earlobe or behind your ear to ensure compatibility with your skin.
+N products primarily use natural ingredients and undergo rigorous testing to ensure they do not cause side effects. Our products are free from harmful components such as mercury, steroids, and hormones, which can provide quick effects but harmful to our body. However, if you have an allergy to any ingredient or experience an adverse reaction, stop using the product immediately and consult a doctor.
We recommend that pregnant women consult their doctor before using any new skincare products. Although +N products are primarily made with natural ingredients, some components may not be suitable during pregnancy.
+N products can be used daily according to your personal needs and skin condition. It is advisable to use them appropriately based on your skin type and reaction.
+N products are suitable not only for skin with acne problems but also for skin without acne issues. Our products aim to maintain skin health and provide comprehensive care.
While +N products are primarily designed for facial skin, they can also be applied to other parts of the body, depending on individual needs and product formulation.
Anyone aged 13 and above with acne issues can use our products. There are no specific restrictions, but we advise pregnant women or individuals with specific skin conditions to consult a doctor before using.
+N products are formulated to address various types of acne problems, including mild to moderate acne, blackheads, cysts, and pustules. The active ingredients in our products effectively reduce the formation of acne, treat existing acne, and minimize the chances of new acne forming.
Yes, +N products contain anti-inflammatory ingredients that effectively reduce redness and inflammation caused by acne. Our formula focuses on soothing the skin and reducing irritation, helping your skin return to a healthy state.
While +N products contain active ingredients that promote skin cell regeneration and repair, they cannot completely treat acne pits. For severe acne pits, we recommend combining professional skin treatments, such as laser therapy or microneedling, for better results.
+N products contain ingredients that promote skin cell regeneration and repair, helping to improve acne scars. While completely eliminating long-standing scars may require more time and additional professional treatments, our products can significantly improve the appearance of acne marks and scars, making the skin more balanced and even.
Although hormonal imbalance is a complex cause of acne, +N products can help improve and treat acne caused by hormonal fluctuations. Our products effectively regulate oil secretion, reduce inflammation and infection, and alleviate acne caused by hormonal imbalances. However, for severe hormonal issues, we recommend seeking professional medical advice and treatment alongside using our products.
+N products not only treat existing acne but also help reduce the recurrence of acne by regulating oil secretion and keeping pores clean. Continued use of our products helps maintain clean and healthy skin, reducing the chances of acne reappearing.
Yes, +N products contain anti-inflammatory and antibacterial ingredients that effectively alleviate inflammation caused by acne. Regular use can help to reduce the frequency and severity of inflammation, making your skin more stable and healthy.
Yes, +N products are specifically designed to address acne issues and contain anti-inflammatory and calming ingredients that effectively reduce the redness and pain associated with acne. Regular use of +N products can help soothe the skin and reduce the discomfort caused by acne.
Product – Production Related
+N is a Malaysian homegrown brand, and we take pride in manufacturing all our products in Malaysia. We are committed to producing high-quality skincare locally, ensuring that every step adheres to strict standards.
It is recommended to store +N products in a cool, dry place, away from direct sunlight and high temperatures. After opening, please ensure the lid is tightly closed to prevent contamination and bacterial intrusion, thereby extending the product’s shelf life.
The shelf life of +N products after opening may vary depending on the product type and storage conditions. Generally, it is advisable to use the product as soon as possible after opening and follow the instructions on the product label for proper storage and usage. It is recommended to use the product within 6 to 12 months after opening to ensure optimal effectiveness.
Yes, +N is committed to using safe and non-toxic packaging materials. Our product packaging is BPA-free. We prioritize environmental protection and user health, selecting harmless materials to ensure your peace of mind during usage.
Yes, +N is committed to not conducting animal testing, and our products should not be tested on animals. We respect and support animal welfare, taking all necessary measures to ensure product safety.
No, +N products avoid the use of potentially harmful chemicals to the human body, including parabens. We opt for gentle and safe ingredients to formulate our products, ensuring the health and safety of your skin.
Product – Product
+N products focus on natural ingredients, striving to ensure product efficacy while opting for skin-friendly natural ingredients and avoiding harmful chemicals. Although many natural ingredients are included in our products, not all ingredients are 100% natural.
The main benefits of +N products include treating acne, reducing inflammation, repairing skin, regulating sebum secretion, moisturizing, and soothing the skin. These products are designed to provide comprehensive care for acne-prone skin, helping to improve skin issues and restore skin health.
The main benefits of the Clear Complexion Cream are treating acne, soothing inflammation, and helping to maintain skin’s natural barrier against bacteria in daily life. Its most distinctive feature is the pioneering and unique ability in Malaysia, to have the light-colored cream effectively covers blemishes, even out skin tone and treat acne simultaneously. Additionally, the lightweight texture leaves a matte finish after application, giving the skin a smoother appearance. Most importantly, the formula is designed not to clog pores, providing a refreshing and non-greasy feel, making it suitable for daily use to maintain fresh and natural-looking skin.
The main benefits of the Blemish Recovery Cream are deep repair, anti-inflammatory and antioxidant properties, moisturization, and skin soothing. It effectively alleviates skin inflammation and discomfort caused by acne or other irritations, promoting healing and softening the skin. It also helps balance sebum secretion and diminish acne scars and marks, providing deep hydration and repair to restore skin to a healthy state.
The main benefits of the No More Acne Essence Toner include regulating skin’s oil secretion, anti-inflammatory soothing, and reducing redness and inflammation. This toner is quickly absorbed by the skin, reducing oily shine, tightening pores, and providing necessary moisture to keep the skin fresh and comfortable.
A bottle of No More Acne Duo Cream contains a total of 6 grams, with 3 grams for the Clear Complexion Cream and 3 grams for the Blemish Recovery Cream.
The recommended amount for each use varies depending on individual circumstances, such as the severity and extent of acne. It is advisable to start with a small amount using a spoon or fingertip, dabbing it lightly on the face and then gently patting to spread evenly, supplementing as needed.
The duration of usage per bottle also varies depending on individual circumstances, such as the severity and extent of acne, but generally, lasts for about one month.
To open the No More Acne Duo Cream, simply press down and twist, similar to opening children’s nutritional supplements. This design feature aims to prevent accidental spillage during transportation by securely sealing the container.
A bottle of No More Acne Essence Toner contains a total of 100ml.
The recommended amount for each use varies depending on individual preference. You can either directly spray 4-5 times onto the face until fully covered or spray the toner onto a cotton pad and apply it to the face for 3-5 minutes as a compress.
The duration of usage per bottle also varies depending on individual usage habits and frequency, but generally, it lasts for about three months.
When using the Clear Complexion Cream, it is recommended to apply it with a tapping motion, using a small amount for multiple times. It can be used on the acne spot or all over the face. It is recommended to use after the No More Acne Essence Toner. For users with dry skin type who find the Clear Complexion Cream drying, kindly try out the following methods: apply a little Blemish Recovery Cream before use, or spray the No More Acne Essence Toner after using the Clear Complexion Cream to help maintain skin moisture.
The Blemish Recovery Cream should also be applied with a tapping motion, using a small amount for multiple times. Similarly, it can be used on the acne spot or all over the face. It is recommended to use after the No More Acne Essence Toner.
The No More Acne Essence Toner is a spray type. It should be sprayed directly onto the face, and the water molecules will be quickly absorbed by the skin, leaving it feeling refreshed and comfortable. It’s highly recommended to be sprayed onto a cotton pad and applied to the face for 3-5 minutes. This method effectively soothes and calms irritated or inflamed pimples, reducing redness and swelling, while enhancing nutrient absorption, tightening pores, and moisturizing the skin. It is recommended to use after cleansing to lay a good foundation for subsequent skincare steps and ensure the skin stays fresh throughout the day.
After using +N products, additional daily skincare steps are usually not necessary. Our products are designed to provide you with a comprehensive skincare solution, including moisturizing, repairing, and anti-inflammatory functions. However, depending on your individual skin type and needs, you may choose to add additional skincare steps, such as using serums or masks, to further improve your skin condition.
The formula of +N products is specially designed for acne-prone skin, advocating simplicity in skincare and minimizing steps. The advantage of simplified skincare is reducing the complexity of multi-step skincare routines, reducing the burden on the skin, and thus reducing potential irritation and sensitivity. Additionally, if anti-inflammatory and antibacterial actions are not performed properly but nutrients are continually supplied, it may inadvertently nourish bacterial growth and exacerbate acne. This carefully crafted combination allows +N products to provide comprehensive skincare effects with a simple skincare routine, especially effective for acne-prone skin, effectively reducing inflammation and promoting repair.
After research and design, the No More Acne Duo Cream utilizes different ingredients and formulations to form their respective independent effects and characteristics, but they work together synergistically. They complement each other not only in integration, compatibility, freshness, and efficacy but also maintain the mildness, efficiency, and safety of each product. Therefore, when used interchangeably, they do not only provide antibacterial and corrective effects during the day (Clear Complexion Cream) but also treat and repair at night (Blemish Recovery Cream). They work around the clock, day and night, in different dimensions to help in solving our acne problems. Furthermore, with the addition of the oil-control toner formulated based on the acne creams, the effect is greater than the sum of its parts.
Why is No More Acne Duo Cream presented in a complementary manner rather than being sold separately?
Firstly, this combination fully utilizes the effects of both products, complementing each other. Secondly, users can choose the most suitable product according to different situations, such as needing to cover acne for outings or not requiring a formal appearance at home. Additionally, the innovative “yuan-yang” hotpot packaging format is more convenient, aligning with our minimalist skincare philosophy, as it combines two products into one bottle, saving space and making it easy to carry, suitable for use anytime, anywhere. Moreover, by purchasing both products at once, it provides an opportunity for everyone to try out two new products. Although the products are currently packaged in a ‘yuan-yang’ hotpot format, we do not rule out the possibility of introducing separate packaging in the future to meet the needs of different consumers.
There is no need to worry, as mixing the creams will not affect the effectiveness of acne treatment, also, our recommended usage method includes layering. This packaging design represents a bold innovation attempt, which may not be flawless, but we are committed to continuously strive for improvement. We appreciate your understanding and patience.
There are currently no different size options available. As an emerging brand, we understand that consumers may adopt a wait-and-see attitude towards new products. Therefore, we offer small packaging sizes to help reduce the cost of trial and error, giving everyone a trial-like opportunity to gain more confidence and understanding after using the products. At the same time, we are considering introducing larger-sized yin-yang hotpot packaging in the future to make repurchasing more convenient for everyone.
Yes, +N’s Clear Complexion Cream has corrective and coverage effects, and it can also help alleviate acne and its marks.
Although our Clear Complexion Cream has a corrective effect, additional makeup removal is not necessary. Since our products are gentle and non-comedogenic, regular cleansing is usually sufficient. However, we still recommend daily makeup removal even if you don’t wear makeup, as our skin is exposed to dust and bacteria every day. Using a gentle makeup remover helps to thoroughly clean the skin, providing a better environment for subsequent skincare.
+N products do not have sunscreen properties. Therefore, after using our products, if sun protection is needed, we recommend using sunscreen separately to protect the skin from UV damage.
You can get more information about +N products by visiting our official website, following our social media accounts, or contacting our customer service team. We regularly publish updates, product information, and skincare knowledge to help you better understand our products.
Order
Currently, we do not offer order merging services. Each order will be processed separately to ensure that your parcels are accurately and promptly delivered. If you have special requirements or any other inquiries, please feel free to contact our customer service team, and we will do our best to assist you.
We do not offer the option to cancel orders temporarily. If you need assistance, please contact our customer service team, and we will endeavor to provide alternative solutions.
If you need to modify an order, please contact our customer service team as soon as possible. Our team will do their best to assist you in changing your order and provide appropriate solutions based on the order status. Please contact us as early as possible so that we can better meet your needs.
If you need to change the shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.
If you haven’t received a confirmation email after placing an order, please first check your spam and junk folder. If you still haven’t received the confirmation email, please contact our customer service team for assistance as soon as possible.
If you accidentally entered the wrong email address, please contact our customer service team as soon as possible. Provide the correct order information, and we will help you correct the order information.
At the checkout page, you will see an input box where you can enter your coupon or discount code. The system will automatically calculate the discount amount. If you encounter any issues, please feel free to contact our customer service team for assistance.
Typically, each order can only use one coupon or discount code. If you have multiple coupons, you can use them in different orders.
You can log in to your account and access the “Order History” page to view your order status and details. If you don’t have an account yet, you can click “Register” to create one. This way, you can not only track orders but also enjoy more membership benefits.
We accept various payment methods, including FPX Online Banking & TNG Wallet. At the checkout page, you will see the available payment options, then choose your preferred method for payment.
Currently, we support ordering on our official website, WhatsApp, Instagram and Facebook live streaming. While we will continue to expand our purchasing channels, you may choose your preferred channel for purchase. Any updates will be promptly announced on our social platforms, so please stay tuned for our latest updates.
Shipping
Orders are typically processed and scheduled for shipment in 1-2 business day, excluding holidays and weekends.
Yes, we offer delivery services to both East and West Malaysia.
For orders in West Malaysia, delivery typically takes 1-3 business days after shipping, while for East Malaysia, it usually takes 5-7 business days. However, there may be delays during public holidays or shopping festivals.
Currently, we do not offer cash on delivery options.
Yes, you can choose to pick up the goods from our company yourself. Just provide the accurate order number, and you can come to collect the goods after confirmation from customer service.
Once your order is shipped, you will receive a confirmation email with the tracking number and link for your package. You can track the shipping status of your package in real-time by logging into our official website or visiting the logistics company’s tracking page and entering the tracking number.
Possible reasons for parcel delays include incomplete addresses, logistics transportation issues, or adverse weather conditions, among other uncontrollable factors. We recommend contacting the logistics company first to understand the situation and then providing the accurate order number and logistics tracking number to customer service for assistance.
Yes, sometimes parcels may be affected by unexpected circumstances during transit, leading to delays in delivery.
We currently partner with multiple logistics companies, including J&T, Poslaju, and NinjaVan. The specific logistics company may vary depending on the destination of the order, but we do not currently offer the option for customers to choose a specific logistics company.
Yes, we provide international delivery services, and the specific cost and time depend on the destination and weight of the package.
When mailing items abroad, please ensure that you provide accurate recipient information. International orders may be subject to customs inspection, so please be aware of the import regulations and taxes in the destination country. Any additional customs duties or taxes will be the responsibility of the recipient.
Local postage is currently set at RM6 for West Malaysia and RM12 for East Malaysia, with the exact cost displayed at checkout. More vouchers are available for members.
International postage will vary depending on factors such as the destination country, package weight, and size, with the exact cost also displayed at checkout.
Return & Refund
If you experience a serious allergic reaction or skin sensitivity to any of our products after 7 days of receiving and using the product, you may be eligible for a refund. We take allergic reactions seriously and want to ensure your safety and satisfaction. We will require proof of purchase and documentation of your allergic reaction, such as photographs or a doctor’s note, to process your refund request.
When there’s an error with your order, you can follow these steps for resolution: Firstly, contact our customer service team promptly, providing your order number and details of the issue. Our team will work swiftly to provide a solution and arrange another shipment for you.
If you receive damaged or incomplete items, we offer exchanges. Upon receiving your items, inspect them for any issues and contact our customer service team immediately if there are problems. We’ll provide an exchange based on the specific circumstances to ensure your satisfaction.
If you notice an error in the order amount, such as overcharging or undercharging, contact our customer service team with your order number and detailed payment information. We’ll promptly verify and rectify any errors in the order amount to ensure you’re charged correctly.
Once your refund request is confirmed, the processing time for refunds depends on your chosen refund method and bank processing speed. Generally, refund processing may take 1-2 weeks. We’ll expedite the process as much as possible to ensure you receive your refund promptly.
If you decide to return items, typically you won’t need to cover the return shipping costs as our company will bear these expenses. However, the need to pay return shipping costs may vary depending on the region, and we’ll adjust accordingly based on the circumstances.
Similarly, if you request exchanges, typically you won’t need to cover the exchange shipping costs as our company will handle these expenses. However, adjustments may be made depending on the region. We’ll minimize any inconvenience and provide the best service possible.
The process for refunds or exchanges involves contacting our customer service team and providing relevant information, including the order number, issue description, and additional photos if necessary. Our team will verify your request and provide an appropriate solution. You may need to return items or provide additional information to complete the refund or exchange process, depending on the situation.
There may be specific return conditions or requirements based on different circumstances. For example, items may need to be in their original packaging, and you may need to provide the original purchase invoice or order number when returning items. Please contact our customer service team for detailed return conditions and requirements.
There are typically no additional fees or charges during the refund or exchange process. However, specific circumstances may vary depending on factors such as order amount, payment method, and refund channel. Please inquire with our customer service team for more information.
Support
We are delighted to provide you with support and service. Unfortunately, we do not have physical stores at the moment, but we are continuously expanding our channels to make it more convenient for customers to experience our products. Additionally, we regularly host offline events to give everyone the opportunity to personally experience our products.
If you need support or have any questions, you can always contact us through our official website, email, or social media channels. Our team will be dedicated to assisting you and addressing any concerns you may have.
For inquiries regarding cooperation, advertising, or other business-related matters, please feel free to reach out to us. You can contact us via email [email protected]. Our team will respond promptly and provide the necessary support and information.